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| / privacy notice / | ||
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This details the Privacy Policy of Solomon Solutions Ltd (refereed to as “we” or “us”) who act as a Data Controller for your Personal Data (as defined by the General Data Protection Regulation [GDPR]).
This notice applies to data gathered from you by our website, by email, by telephone, other electronic medium or from you in person. Data collected We may collect and store (either electronically or on paper) some personal information about you. This may include:
With the exception of the IP address, no information information will be collected automatically. We will either ask you for it, or you will have supplied it to us, perhaps by emailing us with an inquiry. What will we do with your data? We will only use it to contact you, to discuss your inquiry or to do business with you. We will not provide any of your information to any third party without your permission. We will not send you marketing material on behalf of us or any third party (unless required in order to answer your query). Your IP address is just used to compile visitor statistics to our web site (for example to list visitors by country). We do not use it to determine any personal information about you. On what Lawful basis is my data processed? We use the Contract Lawful basis to process your data. You can rely on this lawful basis if you need to process someone’s personal data:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/contract/ How long will we keep your data? Client data is retained for the duration of your relationship with us, and 6 years after a relationship ends (so we may answer any queries you may have in that time). Potential client data may be retained for up to 2 years (decided on how the sales process has progressed) as it’s not uncommon for that timescale between initial inquiry and entering a contract. Supplier data follows the same rules. All data is reviewed annually and deleted as required. It is your right at any time to request what data we have on you, and tell us to delete it. See next section for more details. Cookies / web analytics We use Google Analytics on our web site to compile usage statistics. We do not collect any personal data from you for this purpose. For those familiar with Google Analytics, IP Anonymization is turned On and User-ID, Remarketing, Advertising Reporting Features are set to Off. Google Analytics uses cookies to identify you as a repeat visitor. These cookies do not store any personal data. The site also sets a small number of other cookies which are essential to the site’s operation. Again, these do not store any personal data. What are my rights? Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR. Individuals have the right to access their personal data The GDPR includes a right for individuals to have inaccurate personal data rectified, or completed if it is incomplete. The GDPR introduces a right for individuals to have personal data erased. The right to erasure is also known as ‘the right to be forgotten’. Individuals have the right to request the restriction or suppression of processing of their personal data. The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. The GDPR gives individuals the right to object to the processing of their personal data in certain circumstances. Contact us (details at www.solomon.ie/contact-us.php) with any requests or queries concerning your data and we will respond within 30 days, but typically much sooner. For full details see https://www.eugdpr.org/ or https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ This noticed last revised May 2018
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 Our sites and applications are built to handle high loads created by large volumes of visitors and complex transactions. And built to store large amounts of data while maintaining high levels of performance. As your business grows the demands placed on your site grow too. Some sites just can't cope with this, but ones built by us can!  Our sites are designed for ease of use by your customers so they can quickly find the information or products they need. We do this with clear layouts and intuitive navigation, avoiding gimmicky functions that only serve to confuse rather then enhance.  We understand that your time is valuable, so we design our sites with easy to use yet powerful back office tools that allow you to manage your site quickly and with minimal training requirements. Comprehensive real time reporting keeps you on target to meet your business goals.  Do you keep your customers waiting for you to answer the phone? Or course not, so why make them wait for your site to load? Our sites are designed with speed in mind, from the database that powers them to the graphics on the site, to the world class hosting, everything is optimised to give your customers the fast response they expect.  With over 10 years experience developing web applications we know how to keep your critical data and customer details secure and fully backed up. We cover all aspects of security, from safely processing credit card payments to resisting hacker and virus attacks, you can rest assured your most valuable assets are in safe hands.  How often have you been to a site to find it's down, or not working properly? And did you go back there again? Probably not. We understand that, to use a clich, you only get one chance to make a first impression. That's why our servers are monitored 24/7 and site uptime exceeds 99.8%.  Before we start a project we agree a fixed budget and fixed time scale with the client, and then stick to it. Project milestones are set and you get to see progress as it happens, getting the chance to give your feedback at each stage, ensuring you end up with exactly what you need, when you need it and delivering value for money.  Which makes more sense? Having the way you do business dictated by an off the shelf software package, or, a tailor made application designed to complement your business? Because we do all of our development in-house we can create a solution that fits your business exactly. And because of this, the solution is flexible, changing as your business changes. |
| Solomon Solutions | +353 (1) 240 1304 | info@solomon.ie | Privacy Notice |